What is the difference between suppliers and utility companies?

Multiple services and entities work together in order to bring energy services to your home or business. It can be confusing thinking about how services are delivered to you or who you need to call if you have a question or need an issue solved.

In this blog post, Santanna Energy will take you through the difference between a utility company and a retail supplier and who to call when you need assistance.

What does your utility company do?

A utility company is responsible for the delivery of energy. Utility companies own the electrical wires and gas pipes that go into our home or business and provide you with the energy you need to power your life.

Utility companies are also the ones who service downed electrical wires and take care of maintenance for gas pipes. They also read your electric meters and measure how much electricity is consumed by your home or business.

What role does your retail supplier take?

Energy suppliers, like Santanna Energy, on the other hand, is where you go to when purchasing electricity or natural gas services. They handle customer service and billing inquiries. 

In a deregulated market, suppliers vie for your service by offering competitive prices, incentives, or customer service benefits. Some retail suppliers are also able to offer “green” or sustainable power options.

Who should you contact if you need assistance?

So if you’re wondering who should you call if you need assistance, there are some considerations that need to be made. 

If you need help regarding meter readings, power outages, or downed power lines, get in touch with your utility provider.

However, if you have a question about your bill or if you’re looking to save money monthly, your energy supplier would be best able to help you.

What Santanna Energy brings you as your energy supplier

Santanna Energy Services has had a history of providing excellent customer service and reasonable prices for all of your energy needs. Make sure you’re not paying more than you should be by taking your monthly bills and comparing it with a fixed rate option from Santanna Energy.


For additional savings, take advantage of Santanna Energy’s energy rewards program to get monthly rewards you can use on shopping, dining, travel, entertainment and more!