Payment Options
For questions relating to a past due account, please contact one of our Payment Specialists at 800.764.4427, extension 401 or 402.
Inquiries can be faxed to 877.887.5099 or via e-mail
Payment Specialists are available Monday through Friday, 7:00 A.M. – 8:00 P.M., and Saturdays, 9:00 A.M. – 3:00 P.M. Santanna’s Payment Specialists are highly qualified to answer any questions you may have relating to payments or collection issues. Our staff is trained to always maintain a professional and courteous demeanor. Our goal is to accurately answer all questions and resolve all issues relating to a past due account. We fully appreciate the importance of our customers understanding our billing process and programs.
Credit Card or Telecheck Payment Services
For customers that wish to pay Santanna directly we offer a number of convenient options.
By Phone:
800-764-4427, extension 401 or 402
We accept Visa, MasterCard, Discover and checks.
By Mail:
Santanna Energy Services
26697 Network Place
Chicago, IL 60673-1266
Please include a copy of the remittance statement and affix the Santanna account number in the memo section of your check, money order, certified check or cashier’s check.