Payment Options

For questions relating to a past due account, please contact one of our Payment Specialists at 800.764.4427, extension 401 or 402.

Inquiries can be faxed to 877.887.5099 or via e-mail 

Payment Specialists are available Monday through Friday, 7:00 A.M. – 8:00 P.M., and Saturdays, 9:00 A.M. – 3:00 P.M. Santanna’s Payment Specialists are highly qualified to answer any questions you may have relating to payments or collection issues. Our staff is trained to always maintain a professional and courteous demeanor. Our goal is to accurately answer all questions and resolve all issues relating to a past due account. We fully appreciate the importance of our customers understanding our billing process and programs.

Credit Card or Telecheck Payment Services

For customers that wish to pay Santanna directly we offer a number of convenient options.

By Phone:

800-764-4427, extension 401 or 402
We accept Visa, MasterCard, Discover and checks.

By Mail:

Santanna Energy Services
26697 Network Place
Chicago, IL 60673-1266

Please include a copy of the remittance statement and affix the Santanna account number in the memo section of your check, money order, certified check or cashier’s check.

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Customer service is always nice and pleasant .I have almost been with them few years now and been pleased ..
Uriel Salgado
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Annette provided me with great customer service!
Daniel Coll
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Ashley answered all my questions and gave great customer service.

For more information call us at 866.574.5680