Payment Options

Payment Options

For questions relating to a past due account, please contact one of our Payment Specialists at 800.764.4427, extension 401 or 402.

Inquiries can be faxed to 877.887.5099 or via e-mail 

Payment Specialists are available Monday through Friday, 7:00 A.M. – 8:00 P.M., and Saturdays, 9:00 A.M. – 3:00 P.M. Santanna’s Payment Specialists are highly qualified to answer any questions you may have relating to payments or collection issues. Our staff is trained to always maintain a professional and courteous demeanor. Our goal is to accurately answer all questions and resolve all issues relating to a past due account. We fully appreciate the importance of our customers understanding our billing process and programs.

Credit Card or Telecheck Payment Services

For customers that wish to pay Santanna directly we offer a number of convenient options.

By Phone:

800-764-4427, extension 401 or 402
We accept Visa, MasterCard, Discover and checks.

By Mail:

Santanna Energy Services
26697 Network Place
Chicago, IL 60673-1266

Please include a copy of the remittance statement and affix the Santanna account number in the memo section of your check, money order, certified check or cashier’s check.


See What Our Customers are

John Spitzer


Ashley was very profesional and personal as well. Great interaction!!!

Judy Swine


Very knowledgeable and pleasant.

Tom R


Customer Service Rep Corazon R****** was very friendly and helpful.



Marcus was very polite, knowledgeable, and very thorough. He was able to help me renew my natural gas and electricity contracts.


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For more information call us at: 800.764.4427