Santanna Energy Services and Znalytics announced the successful migration of the Santanna power portfolio onto Znalytics’ Energy Operating System (EOS) and Advanced Data Management (ADM) platforms.
Project highlights include the full integration of Santanna’s legacy systems related to sales, forecasting commissions and business intelligence with the real time data integration capabilities Znalytics offers in EOS.
After the integration process, both companies worked to develop a framework that made utility migration possible through parallel processing. The teams took advantage of an extended test period that allowed Znalytics to run Santanna power billing in EOS in parallel with Santanna’s legacy billing system. By doing so, Santanna was able to migrate its power portfolio with a high degree of accuracy.
“Santanna is please to be working with Znalytics as it has allowed us to keep our legacy IT investment in our systems along with the benefits of future strategic success that Zynalytics platform will provide to help grow our business.” – Doug Cueller, CEO of Santanna.
In addition to a successful migration, Santanna gained additional benefits from the switch to EOS. One benefit is faster daily invoice processing and approval. Santanna was able to reduce manhour related to invoicing by over 90%. The company has also chosen to enhance their overall customer experience through a variety of Znalytics’ options including cross-team workflow automation in EOS and through the introduction of Znalytics’ customer enrollment journey.
In the future Santanna expects their customers to achieve additional benefits from the partnership, including access to more sophisticated rate plans, use of the customer facing self-service portal and future integrations with sales and rewards partners. EOS will also allow Santanna to expand their service footprint into new markets quickly if desired.
For over 30 years, Santanna Energy Services has been the energy supplier of choice for hundreds of thousands of customers. Santanna supplies natural gas and electricity to 100,000 residential, commercial, and industrial customers in Illinois, Ohio, Indiana, Pennsylvania and Michigan. As an employee-owned company, Santanna’s team is dedicated to a mission of developing lifelong relationships with customers and their communities. As a result, Santanna’s customers have peace of mind knowing that their energy needs are being met by people who share their values and who are committed to providing outstanding service quality.
Znalytics offers a market-leading suite of retail energy management tools to electric and gas retailers in the U.S. and international markets. Superior performance and value have led Znalytics to be the fastest growing CIS and EDI provider in the energy industry. Their flagship products, EOS and ADM, are designed to allow fast market entry, seamlessly integrate with vendors, and give retailers an unlimited innovation space to differentiate themselves from their competitors. For more information, visit www.znalytics.com or email [email protected]