Is Signing Up for Santanna Energy Services Worth it?

Key Points of This Article:

• Santanna Energy Services has over 35 years of experience serving the Midwest, with a strong reputation backed by thousands of positive reviews and an A+ rating from the Better Business Bureau.
• Santanna offers customizable energy plans, including fixed-rate, unlimited usage, and earth-friendly options, designed to fit different lifestyles and provide budget predictability.
• Santanna customers benefit from added value through rewards, referral bonuses, and charitable contributions, making Santanna not just a supplier but a community-focused energy partner.

Common Customer Pain Points with Energy Suppliers 

Let's be honest: energy bills can be stressful and not always for the reasons you think. For many households, the challenges come down to the same set of issues: 

Confusing Bills and Hidden Fees 

Many utilities and suppliers structure bills in ways that are hard to follow. That's why most homeowners only notice the total amount due, not the separate supply and delivery charges. That makes it difficult to see what you're really paying for, and when extra fees are added.  

This can also make budgeting even harder to do if you don't understand what you're looking at. 

Unpredictable Rate Spikes 

We surveyed over 500 of our real Santanna Energy Services customers and found that 50% cited having "high and unpredictable bills from a previous supplier" as the main reason for ending their contract before joining as a Santanna customer. 

Energy prices rise and fall with the wholesale market. In deregulated states, this means utility "default rates" can change every month or even every quarter. During extreme weather, demand for electricity and natural gas surges, which drives prices up sharply. Families often feel this hit on their bills with little warning if they're not on the right plan that protects them. 

Limited Plan Options 

Most of the time, if you stay with your utility, you typically get one option when it comes to your energy plan: the standard variable rate. That leaves no flexibility to choose a plan that matches your lifestyle or energy habits. 

Whether you're a family that uses a lot of energy or a single renter who wants a more earth friendlier choice; options can be limited. In other words, you're stuck with whatever plan and rate they set. 

Customer Service Headaches 

State utility commissions receive thousands of complaints each year about customer service, from long hold times to difficulty resolving billing disputes. When energy is something your family relies on every day, slow or unhelpful service can add even more frustration. 

No Rewards for Staying Loyal 

For most utilities, paying your bill on time doesn't come with any perks. You keep the lights on, but there's mostly no added value. Today's customers are used to loyalty programs with everything from coffee to airlines; yet energy often gets left out. 

Sound familiar? These pain points are exactly why many households look beyond their utility's default option. It's also where we at Santanna Energy Services step in to make your energy experience worth every step. We've heard our customer quandaries and actively look for ways to solve them each and every day. We take energy and the comfort of our customers seriously. Here's how we can help: 

Why Signing Up for Santanna Energy Services Is Worth It 

When you choose an energy supplier, you're not just picking a company; you're choosing peace of mind, value, and trust. Here's why Santanna stands out as the right choice for Midwest households: 

We've Been Serving the Midwest for Over 35 Years 

For more than three decades, we've been proud to power homes and to serve over 500,000+ customers across the Midwest, from Illinois and Ohio to Michigan, Pennsylvania, and Indiana. As a team of employee-owners, some of us live and work in the same communities we serve, so we understand what Midwest families need to stay comfortable throughout every season. 

Over the years, we've seen energy markets rise and fall, weather turn extreme, and customer expectations evolve. Through it all, we've adapted and grown, creating plans that protect our customers and give them more control over their energy costs.  

At the end of the day, we're not just an energy supplier; we're your neighbors, and we're proud to keep the Midwest powered, protected, and cared for. And we plan to do so for many more years to come. 

We Have A Proven Reputation You Can Trust 

Thousands of households already rely on us at Santanna Energy Services to power their homes year after year, and our 4.7-star rating on Google says a lot about the trust we've earned. Don't take our word for it, here's what just one Santanna customer wrote on Google about our exceptional service: 

"I have both my gas and electric through Santanna, and I appreciate the customer service and the very competitive rates that I'm receiving from them. The rewards program is a nice little touch too. This is my second time going with Santana as I was with them a couple years ago. I intend to stay with them as long as they're competitive edge remains." – George via Google Reviews 

With thousands more positive reviews, we're proud to be known for dependable service and customer-first care that our community appreciates.  

Better yet, we at Santanna Energy Services have also earned an A+ rating by the Better Business Bureau and are proud to be a long-standing accredited BBB business.  

When it comes to shopping for a new energy plan or supplier, there are plenty of options; and not all of them hold your best interests at heart. But with Santanna, you can feel confident knowing you're choosing a company that's trusted, listens, and is built on 35 years of doing right by our customers. 

We Create Plans That Fit Your Lifestyle 

We recognize that your home isn't one-size-fits-all, and your energy plan shouldn't be either. Whether you're a busy family trying to manage monthly expenses, an eco-conscious homeowner looking to make an impact, or someone who just wants predictable bills without surprises, we design plans that fit your life, not the other way around. 

Don't just take our word for it. Here's what a real Santanna customer had to say about choosing stability and long-term value: 

"I was doing a provider search for the best deals long term. I looked through many different companies to make my decision as my prior agreement had come to an end. While all costs had gone up, Santanna had the best locked in rate. I don't want to worry about increasing costs every 3-6 months. I do take a quick check every off-season to see if there are better rates, but stuck with Santanna." – Jenni B.* 

When looking for ways to improve our plans, we often ask ourselves and our team of employee-owners, "would you sign up for this plan?" 

If the answer isn't an enthusiastic "yes", we go back to the drawing board. Because to us, energy isn't just about power, it's about trust, comfort, and confidence in the people behind it. 

Looking to find out more about our energy solutions? Here's a little about what you can look forward to: 

• Our Fixed-Rate Plans – Seasonal changes really getting your goat? With this Santanna plan, lock in a stable rate for the length of your term. This is the perfect plan that protects you from sudden market changes even when the weather inevitably gets super hot or cold. 

• Unlimited Energy Plans – Enjoy one of our most popular plans! Our Unlimited Energy plan allows you to rake in the benefits and peace of mind of a predictable supply charge each month. No matter how much you use, you'll always know what to expect, because you'll pay one flat supply charge no matter what your energy habits look like.**  

• Earth-Friendly Plans – Want to show some love for the planet through your energy use? We see you! Whether your needs fall to electricity or gas, we have earth-friendly energy plans that can help you support the use of renewable energy with little to no effort to you. 

We Have Customer Care That's Always Here for You 

Our U.S.-based Customer Success Team is consistently and highly revered for their responsiveness and support. Unlike some bigger energy suppliers and utilities, when you have questions, you'll get real answers from real people.  

With each new customer service member we bring on to our team, we take the time to train them to ensure they're well versed in our plans, common customer questions and more to ensure you're left with peace of mind knowing you're taken care of.  

Don't just take our word for it, here's what one of our real Santanna customers had to say about our customer service: 

"I called Santanna to begin service with them and truly enjoyed talking with their customer service rep! She was very polite and helpful." – Katie K. via Google Reviews  

No matter where you're at, we meet you where you are; we're available by phone, chat, and text if you have any questions! 

We Offer Rewards, Referrals, and Extra Value 

Looking for more out of your energy? It should be more than just kilowatts and therms; we've got you covered.  

When you enroll as a Santanna customer, you can enroll in monthly rewards that really do pay off.  

Every month, you have the option to enter to win monthly giveaways for gift cards, electronics, and more through our Rewards Program! This feature has been a favorite of our customers and it's our way of saying thank you for choosing us and being part of the Santanna family. 

As a bonus, we offer a stellar referral program to all Santanna customers! When you refer your friends or family to join, you both earn $25! We believe great energy service should come with a few extra sparks of joy. 

You'll Get a Chance to Help Others Through Your Energy Choice 

At Santanna Energy Services, we believe in using our business for good. That's why, exclusive to our Unlimited Energy and Earth-Friendly Energy plans, we offer two amazing opportunities to really make a difference at no cost to you. 

When you sign up as a Santanna Unlimited Energy customer, you'll get more than just a predictable supply charge. With every Unlimited Energy plan purchased, we donate to support Midwest charities.*** that provide relief, resources, and hope to those in need. 

Since the program's launch, we've contributed more than $25,000 to 16 organizations across the Midwest, and we're just getting started.  

Looking for another way to make an impact? Let us help! Through our partnership with One Tree Planted, every Earth-Friendly enrollment helps restore forests right here in the U.S. It's a simple way to make sure your energy choice has a lasting, visible impact on the environment.**** 

With Santanna, your energy choice isn't just about comfort and convenience; it's about creating change you can feel proud of. 

We Simplify Energy for Peace of Mind 

Managing energy can feel overwhelming, price charts, rate spikes, and confusing terms of service; it's easy to feel unsure about what you're really paying for, or what's coming next. That's where we come in. 

At Santanna Energy Services, we make energy simple, transparent, and stress-free. Our plans are designed to keep things predictable and easy to understand, so you can focus on what really matters: your home, your comfort, and your peace of mind. 

And we don't stop there. Through our blog, we provide free, expert-backed, and fun resources that help answer your burning energy questions or plan a fun weekend in your state! It's part of our promise to keep you informed, empowered, and confident about your energy choices. 

We're More Than Just a Supplier 

At the end of the day, we're not just a natural gas and electricity supplier; we're your energy partner. We're laser focused on your customer experience, and we work tirelessly to deliver plans that bring more value, comfort, and convenience into your home. 

Who Should Sign Up for Santanna Energy Services? 

The truth is, almost anyone can benefit from having more control over their energy plan. But some households will see an even bigger difference. Here's who gets the most value with Santanna: 

Residents in Ohio, Illinois, Pennsylvania, Michigan, and Indiana 

If you live in one of these deregulated states, you have the power to choose your energy supplier. Many households don't realize they're not locked into their utility's default rate.  

By choosing Santanna as your energy supplier, you get all the benefits, predictability, flexibility, rewards, and competitive rates, while still receiving the same reliable delivery service from your local utility. 

Homeowners Who Want Budget Predictability 

Owning a home means you're also managing a long list of monthly expenses. Your energy costs can increase depending on the season. With Santanna's Unlimited Energy plan, homeowners can avoid surprise supply charge spikes when the weather swings, making it easier to plan and stick to a budget. 

Renters Who Want Simple, Flexible Plans 

Renters often feel stuck with whatever their landlord or utility provides. In deregulated states like Ohio, Illinois, Pennsylvania, and some parts of Michigan and Indiana, you don't have to stay locked into the default utility supply rate if your landlord allows you choose an alternative energy supplier for your needs. 

Santanna gives renters the chance to choose a plan that fits their lifestyle, whether it's the simplicity of unlimited usage or supporting renewable energy with Earth-Friendly Energy. 

Families with High Seasonal Energy Use 

Midwest families know the drill: blasting the AC in July and cranking the furnace in January. With Santanna, families can choose an Unlimited Energy plan to cover and make those extremes in their supply charge more predictable, or lock in a fixed rate to protect their rate when usage spikes. 

Anyone Who Wants Rewards and Extra Value 

Most utilities don't give you anything for paying your bill. Our rewards program gives you the chance to win exciting prizes, plus referral bonuses when you share Santanna with friends. That means your energy plan comes with perks, something that makes staying loyal actually worthwhile. 

Frequently Asked Questions 

Is Santanna Energy Services cheaper than my utility? 

It depends on your plan and energy use. Utilities and suppliers often change their rates daily, which means the cheapest rate you see today probably won't be the cheapest rate you see tomorrow when you go to sign up.  

The best thing you can do to ensure you're getting more out of your supplier than your utility, is to choose a plan from a supplier that jives with your lifestyle. Utilities typically offer one-size-fits-all options tied directly to market changes, while we offer flexible, customer-focused plans. 

Can I switch back to my utility to supply my energy if I change my mind about switching to Santanna Energy Services? 

Yes. If you live in Ohio, Illinois, Pennsylvania, Michigan, or Indiana, you can switch suppliers at any time. Your local utility will still deliver your energy, so your service won't be interrupted if you decide to make a change. 

Are there cancellation fees for leaving Santanna Energy Services? 

It depends on when you cancel. If you end your contract during the rescission period (the short window right after you enroll), there's no fee. 

If you cancel after that period but before your plan's term ends, an early termination fee may apply based on your agreement. If you have more questions about your plan, be sure to reach out to our customer service team to get more information on your specific situation. 

Here's the truth: if you want predictable bills, flexible options, rewards, and a partner that cares about both you and the community, yes, signing up with Santanna Energy Services is absolutely worth it. 

The real value isn't just in dollars and cents. It's peace of mind, knowing your bill won't surprise you when Midwest weather swings.  And it's in being part of a company that rewards you for being a customer. Explore Santanna's plans today and find the one that fits your home. With us, energy isn't just a bill; it's a partnership. 

*Customer was paid for their testimonial. 

** Restrictions apply. Enrollment is based on program eligibility. Customers using more than 125% of average monthly usage, as determined by Santanna, may be required to switch plans or return to their default provider.
 

*** For every Unlimited Energy gas or electricity initial enrollment or renewal, Santanna Energy Services will contribute corporate donations to a nonprofit organization in the Midwest after 60 days of billed usage. Plans may vary. See plan details for eligibility and current charity donation promotions. 

**** Santanna Energy Services (Santanna) works in partnership with One Tree Planted. For every residential Earth-Friendly Santanna gas or electricity initial enrollment or renewal, Santanna, via its One Tree Planted partnership, will plant trees after 60 days of billed usage. Plans may vary. See plan details for eligibility and current tree-planting promotions.