Terms of Service

  1. Introduction

Welcome to Santanna Energy Services (“Santanna,” “we,” “us,” or “our”). By accessing or using our website (santannaenergyservices.com) and any related services (collectively, the “Website”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our Website or services.

  1. Eligibility & Use of the Website

By using our Website, you confirm that:

  • You are at least 18 years old or have the legal capacity to enter into this agreement.
  • You will use the Website for lawful purposes only.
  • You will not interfere with the Website’s security or functionality.
  1. Services & Content

Santanna provides information regarding energy plans, services, promotions, and customer support. While we strive for accuracy, we do not guarantee that all content is error-free, complete, or up to date.

  1. User Accounts

If you create an account on our Website, you agree to:

  • Provide accurate and complete information.
  • Keep your login credentials secure.
  • Notify us immediately of unauthorized account access.

We reserve the right to suspend or terminate accounts that violate these Terms.

  1. Mobile Messaging (SMS) Policy

By providing your phone number, you agree to receive automated SMS messages from Santanna Energy Services for marketing, transactional, and service-related communications.

  • SMS Consent & Opt-In
    • Users must explicitly opt in to receive messages.
    • Message frequency may vary.
    • Standard message and data rates may apply.
  • Opt-Out & Help Commands
    • You can unsubscribe by replying STOP.
    • For assistance, reply HELP or contact [email protected].
  • Compliance & Restrictions
    • Santanna complies with TCPA, CTIA, and carrier regulations.
    • Santanna does not share or sell phone numbers to third parties.
  1. Prohibited Activities

Users may not:

  • Engage in fraudulent, misleading, or unlawful activities.
  • Interfere with the Website’s security or accessibility.
  • Upload or transmit malware, spam, or harmful software.
  1. Intellectual Property

All content, including text, graphics, logos, trademarks, and images, is owned by or licensed to Santanna and is protected under intellectual property laws. You may not copy, modify, or distribute content without written permission.

  1. User-Generated Content
  • If you submit reviews, feedback, or testimonials, you grant Santanna a non-exclusive, royalty-free license to use your content for promotional purposes.
  • You may not submit content that is offensive, misleading, or copyrighted by another party.
  1. Third-Party Services

We may use third-party service providers for payments, analytics, and messaging. Santanna is not responsible for their terms, policies, or security measures.

  1. Dispute Resolution & Arbitration
  • Any disputes shall first be resolved through negotiation or mediation.
  • If unresolved, disputes will be settled through binding arbitration in the State of Ohio, Pennsylvania, and Illinois.
  • You waive the right to a jury trial or class-action lawsuit.
  1. Limitation of Liability

To the fullest extent permitted by law, Santanna is not liable for:

  • Any indirect, incidental, or consequential damages.
  • Loss of data, revenue, or profits arising from Website use.
  • Unauthorized access to your data due to security breaches.
  1. Changes to These Terms

We may update these Terms at any time. Continued use of the Website constitutes acceptance of the revised Terms.

  1. Governing Law

These Terms are governed by the laws of the State of Ohio, Pennsylvania, and Illinois, without regard to conflict of laws principles.

  1. Contact Information

For questions about these Terms, contact us at [email protected]