Is Santanna Energy Services Legit?

Key Points of This Article:

• Santanna Energy Services is a fully licensed, employee-owned energy supplier that has served Midwest homes for over 35 years, offering electricity and natural gas plans.
• Santanna Energy Services is accredited by state commissions and the Better Business Bureau, ensuring transparency, compliance, and consumer protection, and customers consistently praise its fair pricing and reliable service.
• Santanna offers flexible plans such as Fixed-Rate, Unlimited Energy, and Earth-Friendly options, designed to provide stability, predictability, and sustainability for different lifestyles.

Is Santanna Energy Services Legit? 

Yes, Santanna Energy Services is a legit, fully licensed, employee-owned energy supplier that's been serving homes across the Midwest and has been in business for more than 35 years. We pride ourselves on our transparency, trustworthiness, and support we give to our customers, and the love they give us back. 

We're accredited, transparent, and highly familiar with the communities we serve, offering customer friendly plans and genuine customer care from a team that shares in the company's success. Every employee is also an owner, which means your satisfaction directly fuels ours. 

Who Is Santanna Energy Services and What Do They Actually Do? 

Santanna Energy Services is a licensed energy supplier that supplies gas and electricity to homes all across the Midwest. Although we're headquartered in Austin, Texas, we offer energy solutions to homeowners looking for energy utilities to power their homes in Ohio, Illinois, Pennsylvania, Michigan, and Indiana. 

We're licensed by each state's Public Utilities Commission, which means our services meet all state requirements for transparency, reliability, and consumer protection.  

What truly sets us apart is that we're an employee-owned company. Every team member has a personal stake in your satisfaction and in the company's long-term success. Many of our employee-owners live in the same communities and states as our Midwest customers. That ownership mindset drives how we serve our customers every day. If we win, you win as a customer! 

How Does Santanna Energy Services Differ from My Utility Company? 

Santanna Energy Services works hand in hand with your local utility to keep your lights on and your home comfortable, we just play a different role. 

Your utility company is the one that physically delivers the energy to your home and in most cases, handles billing. They maintain the poles, wires, meters, and pipelines that make sure energy gets where it needs to go safely. That means in the case of a power outage, they're who you'd call to get your power turned back on. 

Santanna, on the other hand, is your energy supplier. We supply the actual electricity or natural gas you use and set your supply rate.  

You might be thinking, "Why would I go with a supplier instead of my utility?" Well, if you choose a supplier, you could get a more competitive rate and more diverse plan options that fit your lifestyle than what you'd get if you signed up to supply your energy with your utility. 

It's important to note that if you sign up with a supplier, your utility company stays the same. You'll still call them if there's an outage or a service issue, and your energy will still flow through the same reliable infrastructure. The only difference is that Santanna replaces the supply section of your bill, giving you more control over your rate and plan options. 

It's a partnership that gives you choice without changing your service. 

How Can I Verify That Santanna Is Licensed and Compliant in the Midwest? 

You don't have to take our word for it; Santanna Energy Services is fully licensed and regulated in every state we serve across the Midwest. 

We hold active licenses with: 

• Illinois Commerce Commission (ICC) 

• Public Utilities Commission of Ohio (PUCO) 

• Michigan Public Service Commission (MPSC) 

• Pennsylvania Public Utility Commission (PAPUC) 

• Indiana Utility Regulatory Commission (IURC). 

Each of these agencies oversees the licensed energy suppliers in their state to make sure customers are protected, pricing is transparent, and companies follow strict service standards. 

We're on all five! Just note that when searching for our licenses on state commission websites, you may see us listed as Santanna Natural Gas Corporation, which is our legal entity name. Santanna Energy Services (SES) operates as a DBA (Doing Business As) under that corporation. 

You may also come across AAA Energy by Santanna in some state listings in Pennsylvania. This is another name under the Santanna family of companies and it's just another business that brings you the energy you love and need.  

No matter which name you see, it's all part of the same trusted, employee-owned organization that's been around for 35 years. 

We're not one for bragging, but Santanna Energy Services has also earned an A+ rating by the Better Business Bureau! We're proud to be a long-standing accredited BBB business.    

As an employee-owned company, every team member has a stake in your satisfaction and in doing things the right way. We keep pricing and plan details clear, so you see rates and terms before you enroll. 

Quick Steps to Verify Any Energy Supplier 

Verifying an energy supplier doesn't take long, and it's one of the best ways to make sure you're working with a licensed and trustworthy company. Here's how to do it: 

1. Visit your state's Public Utility Commission website: Use the official site for your state; for example, the Illinois Commerce Commission (ICC), Public Utilities Commission of Ohio (PUCO), Michigan Public Service Commission (MPSC), or Pennsylvania Public Utility Commission (PAPUC). 
2. Find the supplier search or licensed supplier list: Most state websites have sections for electric and natural gas suppliers. Open the appropriate list for your service type. 
3. Search for the exact company name: Type in the supplier's full legal name as it appears on their website or marketing materials. 
4. Confirm the listing details: Check the license or certificate status, license number, and service territories listed. The supplier should show as "active" or "approved." At this step, if you don't see your prospective energy supplier anywhere on your state's site, there's a good chance that company isn't legit. 
5. Match information: Make sure the details on the state site match the details shown on the supplier's own website. Consistency is a strong indicator of legitimacy. 

And that's it! In just a minute or two, you can confirm whether a supplier is properly licensed and compliant in your state. 

What Do Real Customers Say About Santanna Energy Services? 

You've heard a lot so far about us and what makes us trustworthy, but what do our customers say?  

When people talk about Santanna Energy Services, one theme comes up again and again, fair pricing, honest service, and a great rewards program. Our customers appreciate knowing exactly what they're paying for, without the hidden fees or confusing terms that can come with other suppliers. 

Here are a few words from customers who've experienced The Santanna Difference:  "Santanna Energy Services is a company you can trust. I have been a customer for several years and received a better rate than many other companies' offerings at the time of renewal. I can even change my current rate without a penalty if the rate declines during the life of the contract, as long as I sign up again with them. They are reliable and can be easily reached by phone."
— George B. via Google Reviews 

"Love dealing with Santanna Energy. Excellent year long electricity program. Very happy to be selected as a winner of their monthly customer appreciation giveaway. I hope this company continues to do well into the future." 

– J. via Google Reviews 

"My energy bills were going through the roof (no pun intended). Santanna helped me save on every bill with their easy-to-understand and upfront pricing. It was a no-brainer to make the change."
— Tom D. via Customer Stories* 

"I've been using Santanna Energy Supplier for a while now, and I'm genuinely impressed. Their amazing Fixed-Rate plan with Unlimited supply gives me complete peace of mind. I know exactly how much I'll be paying every month, no surprises and no stress about sudden price hikes. It's such a relief not to worry about fluctuating rates anymore. The service has been reliable, the billing is clear, and overall, it's been a great experience. Highly recommended!" 

– Atif A. via Customer Stories* 

These stories reflect what we strive for; transparency, value, and service that's easy to trust.  

What Protections and Disclosures Do Customers Get Before Enrolling in Santanna Energy Services? 

When you choose Santanna Energy Services, you're always in control. We follow every state consumer protection law and make sure you understand your plan before you ever sign up. 

Every customer receives a contract summary and full terms of service that clearly outline your rate, plan length, and any applicable fees. There are no surprises or hidden details; just clear, upfront information so you can make an informed decision. 

Depending on your plan, you can cancel or switch suppliers at any time if your needs change. And don't worry, your local utility will still deliver your energy, even if you decide to switch back to us in the future. Your service doesn't stop if you switch to Santanna Energy Services. Your change in supplier is simply reflected in your next billing cycle keeping your energy flowing even during your switch. 

What Energy Solutions Does Santanna Offer for Different Lifestyles? 

At Santanna Energy Services, we know energy isn't one-size-fits-all. Every home has different needs, and your plan should fit the way you live. That's why we offer simple, flexible options designed to give you control, peace of mind, and value that lasts: 

Fixed-Rate Energy 

If you like consistency, our Fixed-Rate Energy Plans are built for you. The rate you lock in at the beginning of your contract stays the same for the entire term of your contract, no matter how market prices change.  

This means protection from seasonal price spikes and easier budgeting month after month. It's a smart option for anyone who wants stability and a reliable rate they can count on. These plans are available for electricity and natural gas. 

Unlimited Energy 

For households that prefer a simple, predictable monthly supply charge, our Unlimited Energy Plan offers total peace of mind. You pay one flat supply charge each month, regardless of how much energy you use.** It's a great way to make your budget more predictable because you'll always know what to expect from your supply charge month after month, especially during high-usage months, without worrying about unexpected supply charge increases. These plans are available for electricity and natural gas. 

Earth-Friendly Electricity 

If sustainability matters to you, our Earth-Friendly Electricity Plan makes it easy to support renewable energy. We match 100% of your electricity usage with Renewable Energy Credits (RECs) from wind, solar, and hydropower. It's an effortless way to help reduce your carbon footprint and promote cleaner energy across the Midwest. 

Earth-Friendly Natural Gas 

Take your natural gas plan to the next level. With Earth-Friendly Natural Gas, you can enjoy all the benefits of your energy service while helping to create ecological balance in the world.  This is done by carbon offsetting: making up for our emissions here by reducing emissions elsewhere. So, simply by heating your home, you can help the planet. 

Why Do People Choose Santanna Energy Services? 

We prioritize your peace of mind. We know that comparing energy plans and rates can feel confusing, so we do the hard work for you by simplifying the fine print, managing market changes, and creating plans that make sense for your home. 

For more than 35 years, we've proudly served Midwest homes with one clear mission: 

"To create life-long relationships by providing quality service to customers, communities, and employees." 

We live this mission every day. As an employee-owned company, every team member has a personal stake in your satisfaction and in doing what's right for our customers. We're not just an energy supplier — we're your neighbors, committed to making your experience smooth and stress-free. 

Here's why thousands of homes choose and stay with Santanna: 

• Predictable, budget-friendly supply charges** through our Unlimited Energy Plan. 

• Earth-Friendly Electricity and Natural Gas options that support renewable energy. 

• Real customer care from our employee-owners who treat every call and message like it matters, because it does. 

• A Midwest-first focus, proudly serving local communities and supporting sustainability through our partnerships. 

• A customer rewards and referral program that thanks you for being part of the Santanna family with chances to win big! 

• 24/7 online account access and transparent billing that put you in full control of your energy use. 

• A real chance to make a difference with your energy plan choice. When you purchase our Unlimited Energy plan, you can contribute to our support of Midwest charities, fueling others to thrive with what they need most. With your purchase, Santanna will add to our donations to support several Midwest charities.*** 

If reforestation and eco-friendliness is more your jam, we've got a way you can help with that too. With a purchase of an Earth-Friendly Electricity or Natural Gas plan, trees will be planted**** in the United States through our partnership with One Tree Planted! All in an effort to restore forests across the country. 

At the heart of it all, Santanna is built on trust, relationships, and care. We take pride in helping you manage your energy with confidence so you can focus on what truly matters at home and in your community. 

What Are the Common Misconceptions About Energy Suppliers? 

There is plenty of noise about energy choice, and some of it can steer people the wrong way. Here are 10 common myths we hear, along with simple explanations to set the record straight. 

1. "Suppliers replace my utility."

Your utility still delivers the energy, maintains lines and meters, and handles outages. A supplier like Santanna only provides the supply rate on your bill and gives you more options for your energy choices. If you switch from a supplier from your utility, your utility doesn't go away, they just no longer supply your energy. 

2. "Switching suppliers can make my lights go out."

Switching suppliers does not interrupt service. Delivery continues through the same utility infrastructure and your lights won't go out when you switch. Your energy will still flow the whole time throughout your process of switching, the only thing that changes is your supply section on your next billing cycle. 

3. "All suppliers are scams."

Licensed suppliers are regulated by state commissions and must follow consumer protection rules. You can verify licenses on your state public utilities commission website and review plan documents before enrolling. 

4. "Fixed rates always cost more."

Fixed rates give you price stability during market swings. In high-demand seasons, a consistent rate can protect your budget compared to variable pricing. 

5. "Variable rates are always cheaper."

Variable pricing can be lower at times, then rise with market conditions and pose a significant risk to your bill, leaving it vulnerable to spikes. Only choose this plan based on your risk tolerance and how much volatility you can handle. 

6. "Unlimited means everything on my bill is flat."

In the case of our Santanna Unlimited Energy plan, a flat charge applies to the supply charge** only. Taxes, delivery charges, and utility fees are separate line items set by your utility or the state and can fluctuate month over month. 

7. "Earth-friendly plans do not do anything meaningful."

While that might be true with other plans, with our Earth-Friendly electricity option, we match your usage with renewable energy credits that support wind, solar, or hydro generation. It is a simple way to back cleaner energy without changing your daily routine. 

8. "I am stuck until my contract ends with my supplier."

Options vary by plan and state, but you can often switch at renewal or cancel early according to your terms. Always read the contract summary and ask about any early termination fee before enrolling. 

9. "It is too complicated to compare offers."

Focus on a few items: rate type (fixed, variable, or unlimited), term length, fees, and renewal language. If those are clear, the rest follows. Reputable suppliers present these details in plain language before you enroll. 

10. "My supplier is going to increase my rate when I renew." 

We understand why this concern exists; rate changes can feel unpredictable. At Santanna, we provide advance notice before any renewal, so you have time to review your options. 

Renewal rates are based on current market conditions, but we always do our best to keep them competitive and transparent. You'll never be automatically renewed without knowing your new rate and term in advance, giving you full control to stay, switch, or explore other plan options that better fit your needs. 

Energy choice is about control and fit. In the end, it's important to remember that your utility keeps delivering reliable service, while a licensed supplier lets you pick the plan and pricing approach that matches your home, budget, and values. If you want help comparing options, give us a call at 866-715-3708 and our friendly customer service team can walk you through rate types and terms that fits your lifestyle. 

Don't have time for a call? No worries! We're available by text and chat! To access our "chat" function, simply click the 'need support?' button on the bottom right of your screen. 

FAQs 

Do I get one bill or two if I sign up with a supplier? 

Most customers continue to receive one combined bill from their utility company, which includes both delivery and supply charges. A few utilities issue separate bills, but this depends on your local utility's billing system. 

What should I check on my bill and plan documents before I enroll in a supplier? 

Before you enroll, you should take a moment to review the supply section of your current utility bill to see what you're paying now. Then, check your potential supplier's Contract Summary and Electricity or Gas Facts Label for key details such as the supply rate (¢/kWh or $/MCF), contract length, any early termination or renewal terms, and contact information. Comparing these details helps you fully understand your rate, term, and conditions before making the switch. 

Will my power or gas service change if I switch to Santanna? 

No. Your energy service and reliability stay exactly the same. The only change is in your supply rate and plan terms, which are set by Santanna. Your local utility still maintains the infrastructure, delivers your energy, and responds to any outages or emergencies. 

Who do I call if my power goes out — Santanna or my utility? 

If you experience an outage or emergency, always contact your local utility company directly. They own and maintain the poles, wires, and pipelines that deliver energy to your home. Santanna manages your supply plan but not physical service delivery. 

The Bottom Line 

We at Santanna Energy Services have earned its reputation as a supplier you can truly trust. We are not a fly-by-night company or a distant corporate brand. We've been around and know the energy industry in and out. We are a team of employee-owners who take pride in doing things the right way every single day. 

We are fully licensed in every state we serve. We are transparent about our rates and terms. Most importantly, we stand behind every plan we offer because your trust is the foundation of everything we do. 

When you choose Santanna, you're not just choosing an energy supplier. You're choosing peace of mind, honest value, and people who genuinely care about keeping your home comfortable and your costs predictable. That's The Santanna Difference, and it's one we've been proud to deliver for more than three decades.  

See available plans in your area. 

*Customers were paid for their testimonial. 

** Restrictions apply. Enrollment based upon program eligibility. Customers using more than 125% of normal monthly usage as determined by Santanna may be required to switch plans. 

***For every Unlimited Energy gas or electricity initial enrollment or renewal, Santanna Energy Services will contribute corporate donations to a nonprofit organization in the Midwest after 60 days of billed usage. Plans may vary. See plan details for eligibility and current charity donation promotions. 

**** Santanna Energy Services (Santanna) works in partnership with One Tree Planted. For every residential Earth-Friendly Santanna gas or electricity initial enrollment or renewal, Santanna, via its One Tree Planted partnership, will plant trees after 60 days of billed usage. Plans may vary. See plan details for eligibility and current tree-planting promotions.