Privacy Policy

  1. Introduction

Santanna Energy Services (“Santanna,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit santannaenergyservices.com or use our services, including SMS communications.

  1. Information We Collect
    • a. Information You Provide Directly

We collect personal information when you:

  • Create an account or submit an order.
  • Contact us via email, phone, or web forms.
  • Sign up for newsletters, promotions, or SMS communications.

This may include:

  • Name, address, phone number, email.
  • Billing and service account details.
  • Customer preferences and feedback.
    • b. Information Collected Automatically

We automatically collect certain data when you visit our Website, including:

  • IP address, browser type, device information.
  • Website activity (pages visited, time spent, referral source).
  • Cookies and tracking technologies (see Section 6).
  1. How We Use Your Information

We use your information to:

  • Provide and improve services.
  • Process transactions and customer support inquiries.
  • Send promotional offers if you have opted in.
  • Ensure security and fraud prevention.

We do not sell or rent your personal data to third parties.

  1. Information Sharing & Third-Party Services

We may share your information only:

  • To fulfill orders or service requests.
  • With third-party service providers for email, SMS, and payment processing.
  • When required by law or for fraud prevention.
  1. Mobile Messaging (SMS) Privacy

By providing your phone number, you consent to receive automated messages from Santanna Energy Services.

  • You must explicitly opt in to receive messages.
  • You may opt out at any time by replying STOP.
  • To delete SMS-related data, contact [email protected].
  1. Cookies & Tracking Technologies

We use cookies and tracking technologies to:

  • Improve website functionality.
  • Analyze visitor behavior.
  • Serve relevant advertisements.

You can adjust cookie settings through your browser preferences.

  1. Your Rights & Data Control

You have the right to:

  • Access the personal data we have about you.
  • Correct or update your information.
  • Request deletion of your data.
  • Opt out of future communications.

To exercise these rights, contact [email protected].

  1. Data Security

We implement strict security measures, including:

  • Encryption of sensitive information.
  • Restricted access to authorized personnel only.
  • Secure storage environments.
  1. Data Retention

We retain personal data only as long as necessary for:

  • Service fulfillment.
  • Legal compliance.
  • Fraud prevention and dispute resolution.
  1. Children’s Privacy

Our Website is not intended for children under 13. If we discover such data, we will delete it immediately.

  1. Links to Other Websites

Our Website may contain links to external sites. We are not responsible for the privacy practices of those sites.

  1. Changes to This Privacy Policy

Santanna may update this Privacy Policy periodically. The latest version will always be available on our Website.

  1. Contact Information

If you have questions about this Privacy Policy, contact us at:

Email: [email protected]