Customers Recognize Santanna’s Energy Specialists

Santanna Energy Services is an energy company people can trust. For many customers, that trust starts with the energy specialists in the call center. These specialists treat customers like a neighbor and partner: as part of the family, not just a number in a system. Santanna Energy’s Employee Owners care about people as individuals, not just ‘ratepayers.’ For over 30 years, Santanna Energy has provided peace of mind energy all year long.

Monika L., senior energy specialist, promotes trust through listening. She explains: “My goals for each customer interaction are to connect with you on a personal level, hear your needs and present a solution as your energy expert. This tailored approach allows me to find the right solution today with the long-term goal of a lifetime customer. I look forward to speaking with you soon!”

Monika is often recognized by Santanna Energy’s customers for her exceptional ability to offer energy plans that provide convenience, simplicity and value.

“Monika spoke clearly and anticipated most questions. More importantly she actually listened. That is a rare trait for someone in customer service today. She was indeed a pleasure to work with.” (Robert M. – February 8th, 2021)

“Monika was extremely helpful! It was a pleasure working with her. She answered all of my questions and was able to get me a good rate for my gas. She is a great customer service representative! All representatives should be like her. Thank you, Monika for all your help! You make being a customer of Santanna a wonderful experience.” (Mary M. – February 4th, 2021)

“Monika is an absolute wonderful representative of Santanna, she was so polite and so very helpful, we got a lot done, all my questions answered and some advice going forward. When I expressed how pleasant the session went she was complimentary and explained the company shares ownership with employees and I expressed that it was working out very well as a customer I felt catered too. This is I think my third contract with Santanna energy, I always compare prices and terms and they are consistently the best choice, then you get a detailed but simple statement explaining all the details, they make it so simple. Great customer relations, thank you Monika and Santanna.” (Kenneth B. – January 20th, 2021)

“Monika was delightful. Very good customer service. She was kind and spoke slowly and clearly and assisted me with my natural gas needs. Santanna has a loyalty rewards program and sends an email newsletter as appreciation for their customers. They are very customer focused and have competitive rates for gas and electric.” (Andrea S. – January 6th, 2021)

Santanna Energy’s goal is to be the energy supplier of choice by taking the guess work out of choosing an energy plan. Customers can choose Electricity or Natural Gas. OR customers can bundle them together. The term length can be the same for both utilities for convenient one-stop shopping.

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Santanna Energy Services is constantly working on new products and plans to fit everyone’s lifestyle needs! For many years to come, Santanna Energy plans to remain committed to the success of its employees, customers, and community. Once they switch to Santanna Energy, they join a family.

For more information on Santanna Energy’s plans or to enroll in a plan, call 630-552-6881 or go online to: www.santannaenergyservices.com

About Santanna Energy Services
Santanna Energy Services, located in Austin, TX and Bolingbrook IL, is a Natural Gas and Electricity Provider for Residential, Commercial, Institutional and more. Founded in 1988, Santanna has been in business for 32 years and growing!